We (Brisbane Digital Studio) will start working on your (Customer’s) project once:
We receive an order from you (when you fill in the order form on our website or send your request otherwise).
We receive confirmation of your prepayment (payment can be done by PayPal or by bank transfer – please make sure to send a copy of receipt to us for faster processing).
We are not providing services in all locations in Queensland. If the tour is to be done in a remote or hardly accessible area (over 50 km from Brisbane CBD), please contact us before submitting your order. We reserve the right not to accept your order at our discretion (and refund the prepayment if done).
All changes and additions are to be submitted prior to the photoshoot. Otherwise they may incur additional charges. We also reserve the right to charge for additional work due to new project specifications.
If you cancel an order after order confirmation by us, you will be charged for all work that has already been done up until the time cancellation notice is received by us, including travel costs booked or paid by us if photoshoot is to be done outside Brisbane metropolitan area.
We aim at delivering services within the specified time frames but we reserve the right to extend this time due to the order specifications (requiring more work to be done, etc.) or circumstances beyond our control. We cannot be held responsible for losses incurred to you for any delays beyond our control.
You are responsible for arranging access to the location where photoshoot for virtual tour or other services are to be rendered.
360 Virtual Tour is considered delivered by us when required files have been uploaded to the server (go360.com.au or other specified) and web link sent to you, or when files were sent to you electronically.
Once services have been delivered and accepted by you, all additional requests and/or modifications are processed for an additional fee.
All services are considered to be delivered and accepted when all specified delivery criteria have been met.
Prices set by us are subject to change. Prices are not inclusive of GST (GST not applicable).
For virtual tours outside Brisbane Metropolitan Area, you will be charged additionally to cover all travel and (if required) accommodation expenses.
We will send an invoice to you via email on completion of ordered services.
Unless agreed otherwise final payment is dues no later than 15 days after the invoice date. We reserve the right to charge daily interest on any outstanding amounts if payment is not received within this time frame.
You can pay by PayPal, bank transfer, credit card or as agreed.
We provide money back guarantee which is valid within 10 days after project’s completion. Should you be not happy with the final results, you need to inform us about it within 10 calendar days after receiving the link to the tour. We can either agree to remedy any defects in the service or refund the money you paid. Refund claims cannot be made after 10 days. Should you request a refund, you lose the right to use the virtual tour anywhere publicly or privately and agree to delete and destroy any files provided to you by us. We can also remove your tour from our server unless we decide to use it for promotional purposes (still you are not allowed to use it for your purposes).
Brisbane Digital Studio owns all copyright and ownership of panoramic and all associated imagery captured by us. Unauthorised use of virtual tours created by us is not allowed.
We reserve the right to use any virtual tours, panoramic or other images produced by us for promotional purposes on the websites, in the printed publications and media, or as links, without prior permission from you.
On creation of a virtual tour for you, you are granted a single licence to use it on your own website, social media channels. You do not get copyright, ownership or authorship rights to the virtual tour, imagery unless otherwise agreed with us.
We reserve the right to fill the cap area of the virtual tour with our logo or small ad or banner for promotional purposes. We can add your logo or other content upon payment of additional fee to us.
All created tours are to be used in any manner as long as they are not used in inappropriate or offensive manner to us or any other people.